Refund & Support Guide

Important Information

SavingSec is a shopping guide website that does not directly sell products and assumes no responsibility for product after-sales service.

After-Sales Service Processing

All after-sales services related to products, including refunds, returns, exchanges, and warranties, are handled by the e-commerce platform or merchant that sold the product. All refunds are processed exclusively through the respective e-commerce platform, not through SavingSec.

Common Issues Guide

1. Coupons Cannot Be Used

Please check if the coupon is still valid
Confirm if the terms of use are met (minimum order value, applicable products, etc.)
If the coupon is expired or cannot be used, please search for current deals on the corresponding e-commerce platform

2. Order-Related Issues

Order status check: Please log in to the corresponding e-commerce platform to check
Tracking: Use the tracking number provided by the e-commerce platform
Shipping delays: Please contact the merchant’s customer service directly

3. Refunds and Returns

Refund application: Submit your request through the order page on the e-commerce platform
Return process: Follow the instructions from the e-commerce platform
Refund timeline: Subject to each e-commerce platform’s refund policy
Note: All refunds are processed through the e-commerce platform, not through SavingSec

4. Product Quality Issues

Please inspect the product as soon as possible after receipt
If there are quality issues, please request after-sales service through the e-commerce platform
Keep the product packaging and relevant receipts

5. Warranty Service

Product warranty is the responsibility of the brand or merchant
Please keep your purchase receipt and warranty card
Contact the brand’s official customer service or authorized repair centers

Contact Us

If you have any questions about this guide, please contact us at: [email protected]